Privacy Policy

Floral Craft Academy (“we”, “us”, “our”) operates the website and learning experience associated with the domain cumbraliderazgo.bond. This Policy describes how we handle information when you browse our site, enroll in programs, submit forms, or interact with our communications.

If a local law uses a different term (for example “personal data” or “personal information”), we use them interchangeably here and apply the same protections.

This Policy applies to information collected through our website pages, embedded forms, and privacy-request workflows described on this page. It does not apply to third-party websites that you may reach through external links.

• If you are a student, this Policy applies to your enrollment communications and account support requests.
• If you are a visitor, this Policy applies to browsing, newsletter subscription, and inquiry forms.
• If you are a vendor/partner, it covers basic contact and contract-related communications.

We may collect information that you provide directly, information generated during your use of the site, and information that comes from your device/browser settings. The categories below are examples; not all categories are collected from every visitor.

• Contact details: name, email address, phone number (if you provide it), and message content.
• Account & course data: enrollment status, progress signals, and support ticket history (if applicable).
• Technical data: IP address (approximate), device type, browser type, language, time zone, and referring page.
• Usage data: pages viewed, actions taken (e.g., button clicks), and aggregated performance metrics.
• Cookie data: preferences, session continuity tokens, and analytics identifiers depending on your consent choices.

We use information to operate and improve Floral Craft Academy, including to:

• Provide and maintain the website and user experience.
• Respond to inquiries, customer support requests, and privacy requests.
• Send service-related communications (e.g., confirmations, updates, security notifications).
• Measure performance and improve content relevance (with analytics consent where required).
• Prevent fraud, diagnose issues, and keep the site secure.

Depending on your location and the context, we process personal data under one or more of these legal bases:

• Consent: for optional cookies, marketing preferences, or where required by law.
• Contract: to provide requested services, manage enrollment inquiries, or deliver course-related materials.
• Legitimate interests: to keep our services secure, measure performance, and improve our content (balanced with your rights).
• Legal obligation: to comply with applicable laws, regulations, and lawful requests.

We use cookies and similar technologies to keep the site working, remember your settings, and (optionally) to analyze aggregated traffic. Some cookies are strictly necessary for core functionality; others require your consent depending on your region.

• Necessary cookies: required for basic site operation, security protections, and preference storage.
• Analytics cookies: help us understand usage patterns and improve the learning experience.
• Marketing cookies: used to measure campaign effectiveness (we default to off unless you enable).

You can change your choices at any time via “Cookie choices” in the header or via the preferences button above.

We may share information in limited circumstances, including:

• Service providers: hosting, email delivery, analytics, and security tooling acting under our instructions.
• Legal compliance: if required to respond to lawful requests or protect rights and safety.
• Business operations: if we undergo a restructuring, merger, or asset transfer (with appropriate safeguards).

We do not sell your personal information in the ordinary meaning of “sell”. If a law defines “sale” more broadly, you can exercise opt-out rights through the request form.

If you access our site from outside the country where our servers or providers are located, your information may be processed in another jurisdiction. Where required, we use appropriate safeguards designed to protect your information in transit and at rest.

We keep information only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. Retention periods vary depending on the context:

• Support inquiries: typically retained for a reasonable period to ensure continuity and quality.
• Security logs: retained for a limited time for fraud prevention and diagnostics.
• Cookie preferences: stored until you change them or clear browser storage/cookies.

We use administrative, technical, and organizational measures designed to protect information against accidental loss, unauthorized access, alteration, and disclosure. No method of transmission or storage is 100% secure, but we continuously improve controls as our services evolve.

• Transport encryption (HTTPS) for website traffic.
• Access controls and least-privilege practices for operational tools.
• Monitoring and rate-limiting to reduce automated abuse.

Our services are intended for a general audience and are not directed to children under 13 (or a higher age threshold if required by local law). We do not knowingly collect personal information from children under the applicable age.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Depending on your jurisdiction, you may have rights to access, correct, delete, or receive a copy of personal information, and to object or restrict certain processing. You may also withdraw consent where processing is based on consent.

• Access: request a copy of information we hold about you (subject to verification).
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to delete information where applicable.
• Opt-out: opt out of non-essential cookies and certain disclosures as allowed by law.
• Non-discrimination: we will not deny services or quality solely for exercising privacy rights.

To help protect you, we may ask for reasonable verification before fulfilling certain requests.

Some browsers provide “Do Not Track” signals or Global Privacy Control (GPC) settings. Because there is no single industry standard, our response may vary based on local legal requirements. Where required, we treat GPC signals as an opt-out of certain non-essential processing.

Regardless of signals, you can always control cookie categories using our cookie preferences panel.

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. When we update it, we will revise the “Last updated” date at the top of the page. If changes are material, we will take reasonable steps to provide a more prominent notice.

For privacy questions, requests, or concerns, contact us using the form on this page or via the contact details below.

• Email: [email protected]
• Phone: +1 (415) 728-9043
• Website: cumbraliderazgo.bond